Skip to main content
Back to The Value Builder System
  • Value Builder System Help Center home page
  • Help Center
  • What’s New
  • Advisor Learning
  • Topics
  • Advisor Training
  • What’s New
  • Advisor Learning
  • Topics
  • Advisor Training

Submit a request

You can use the Help feature at the bottom of the page or contact support directly at:

1 647-560-4743‬

support@valuebuilder.com

  1. Value Builder System
  2. FAQs
  3. General FAQs

General FAQs

  • Why am I receiving an error when I enable Push notifications?

    [You are receiving the error message because notifications have not been enabled within your browser. To receive push ...]

  • Can I have my Marketing Manager copied on notification emails?

    [Yes, you can include your marketing managers and advisors in the notification emails. These emails are automatically ...]

  • Can I change the company name shown in my personal links URL?

    [In order to change the company name shown in your personal links (Value Builder Score, PREscore, Freedom Score), you ...]

  • Can I Change The Name of My Company?

    [Please be advised that both your embed code and personal link for the Value Builder Score are tied to your company na...]

  • Are timeline timestamps in my time zone or my contacts?

    [Events in the timeline will show the date and time based on your account settings and NOT your contacts. Your selecte...]

  • Can I Import a Large Contact List?

    [There are two options for adding contacts to your portal, you can add contacts individually or import a contact list....]

  • Why is the Action Items Export File Not Formatted Correctly?

    [In an active engagement with a contact, you are able to export a CSV (Comma Separated Values) file consisting of the ...]

  • How Many Notes Can I Add to a Contact?

    [There is no limit to the number of notes that can be added to a contact. Whether you are jotting down a few thoughts ...]

  • Can I Add Events in the Future?

    [Yes! Events happening in the future can be logged and tracked for your contact. In addition, you are able to add opti...]

  • How Do I Delete an Event?

    [Once an event is created for a contact, the event will appear in the contact's timeline.  You are able to edit the de...]

  • How Are Tags Managed?

    [Tags are an effective and quick way to start segmenting your contacts and better organize and manage your contact lis...]

  • How Do I Send a One-Time Email?

    [With the new release, you are now able to send one-time emails to a contact. This will allow you to send one-off emai...]

  • Can I Send a One-Time Email to a Group of Contacts?

    [Yes! You have the option to send an email to more than one contact within the Contacts tab in your portal. You can se...]

  • When I Send a One-Time Email, Will It Appear In The Contact's Timeline?

    [Yes, one-time emails will appear in the respective contact's timeline. You will be able to view the email that was se...]

  • How Can I Share A Scenario Plan With A Contact?

    [The Scenario Planning tool can help you and your prospects view and project the potential impact of improvements to t...]

  • Can I save a template to my personal templates?

    [Yes! you can save templates to your personal templates from:1. Templates settings page2. One-time email sending windo...]

  • Can I add or remove a merge field?

    [Yes, you are able to replace and add merge fields from the available options into the different email templates provi...]

  • Can I Customize the Disclaimer That Appears on Emails?

    [Yes, you are able to customize the disclaimer that appears on emails.  Only Company Managers and Team Leaders (accoun...]

  • Is there a reference guide for security and compliance?

    [The Value Builder System offers a suite of tools and services designed to help business owners increase the value of ...]

  • Value Builder Assessments - Data Requirements and Additional Information Needed

    [The three assessments that business owners can complete require additional information in order to provide accurate r...]

  • Can I access past Built to Sell Radio episodes?

    [Yes! All of the Built to Sell Radio episodes can be found by going to the main website, which you can do by clicking ...]

  • Can I set what my Marketing Admin has access to?

    [Yes, each advisor who has added a marketing admin to their license will unlock permission sets that they can apply to...]

  • How can I make a bulk order for the Built to Sell books?

    [You can place an order with our team for orders for the Built to Sell books. For bulk orders, please use the pricing ...]

  • What is Zapier? What is the Value Builder Zapier App?

    [Zapier is an online automation tool that connects different web applications together. It supports over 5,000 differe...]

  • What can I do with Value Builder Zaps?

    [In the Zapier ecosystem, a “Zap” is an automated workflow that connects one web application platform to another. Each...]

  • Is there a cost to access the Value Builder Zapier App?

    [No! Our Value Builder Zapier App is FREE! ... so you can access and utilize our App with a free Zapier account. The V...]

  • Merge Fields List and What They Do

    [Merge Fields are placeholders within email templates or documents that can be dynamically populated with personalized...]

  • Additional Sales Resources

    [We have compiled a comprehensive list of sales-related content to help you sharpen your sales skills and boost your s...]

  • Understanding Email Opens and Clicks

    [With the nurture cycle and nurturing capabilities within your Value Builder account, email "opens" and "clicks" are e...]

  • How do I add Built To Sell Radio Podcast episodes to my website?

    [You can easily embed episodes of the Built To Sell Radio Podcast on your website using one of the methods outlined be...]

  • Next ›
  • Last »
Submit a request
System Status